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A: Individual identities are never shared by Sneez. Outbreak information is only reported in aggregate, showing what's in a community, a school, and a grade. In fact, there is no need to enter your child's full name or other highly personal information. You can register on Sneez with as little as a nickname or first name, school name and grade. That’s all you need to get started…and stay one step ahead of the germ!

A: No, you will not be charged to use the app. Sneez is free! The more users the better, so invite your friends to join!

A: To invite others to join Sneez, go to the More button on the tab bar and click on Invite a Friend. You can then text or email others a pre-populated outgoing message with a link to download the app. All you need to do is add your contact(s)! In addition, if you select the Dashboard button from the tab bar, there is an INVITE button in the top right corner where you can text or email others a link.

A: When you log your child's symptoms or illnesses in Sneez, you become part of a community committed to keeping children healthy. When you share valuable health information it encourages others to also share, helping provide all parents with helpful insight into potential exposures for their children. When everyone knows what's going around, it helps your community get smart, not sick!

A: The Sneez App uses a Google search tool called Google Places to retrieve school and extracurricular activity/business locations. Typically, the reason a school or entity is not showing up in the search results is because it is not registered with Google. Our recommendation is to speak to the school or entity directly and ask them to register with Google. This will not only allow them to be visible in the Sneez App, but it will allow them to be visible on Google Maps which will have many additional benefits to them. Here is a great article you can share on how to get registered: https://www.google.com/business/. Once they are set up, you will be able to go back into the Sneez App, search for that school/business, and associate your child with that specific location.

A: In order to ensure that you see notifications from Sneez, it may be helpful to change your notification settings to Alerts. This means the notification will stay on your screen until you have the time to read it and dismiss it. To do so, open the Settings feature on your phone. From there, choose the Notifications bar from the menu and find the Sneez App in the list of your phone's applications. By default, the app will send notifications as Banners, which appear at the top of the screen and go away automatically. To receive notifications as Alerts, press the icon towards the bottom-right of your screen with the label Alerts (see image below). When you receive an Alert, your phone will require an action before proceeding. This way, you will be sure to see important notifications from Sneez.

Turn on Notifications

A: To link your account with that of another parent or guardian, click the More button from the tab bar and click Link Account.

From there, you have two options.

I’d like to invite someone to link to my account.

The first option is to invite another Sneez user to link to your account. Simply enter the user's email address in the appropriate field and click Next. The selected user will receive an email inviting them to link to your account.

I’ve been invited to link my account to another user.

If you received an invite to link your account with another Sneez user, enter the code you received via email by pressing the Enter Link Code button. Then press Next. Your accounts will now be linked and you will be able to see the children you elected to share.

A: The outbreak color scheme shows the degree of symptoms and illnesses at a particular school. Blue means healthy: there is little-to-no occurrence of symptoms or illnesses reported. Yellow means to be cautious, as illness is present and you could be exposed. Red means that there is an outbreak present.

The thresholds for these outbreak levels were established by our expert team of physicians, and are based on outbreak research and clinical experience.

A: The outbreak map is not an indicator of when to keep healthy kids home from school. It is simply an early warning to take extra precautions: increase hand washing, use hand sanitizer, and avoid contact with those who display symptoms. But if your child is sick or begins to exhibit symptoms of illness, please do keep him or her home and consult your doctor! Your community will thank you!

A: By clicking the Outbreaks button on the tab bar, you can view the number of illnesses and symptoms for each school by clicking on the individual school name. Then click on the i button on the top right to summarize number of Sneez children, number of children affected by illnesses and number of children affected by Symptoms for that individual school.

A: By default, illnesses are set to a 10-day duration in the app. That means that after 10 days it will no longer show up as an active illness in the Dashboard or in the Outbreak Maps. Naturally, not every illness lasts for ten days, so you can manually end the illness when your child is healthy again. We like it when you do this because it means more accurate outbreak information for everyone! From the More button on the tab bar, click Illness History. Click child’s name to open illness detail and then click End Illness button. Indicate end date and then click Done. A pop up from Sneez will ask if you are sure you want to end the illness, then click Yes.

A: All illness information you enter will be saved for each of your children in your family’s illness history, which you can access from the More button on the tab bar.

A: Click the My Children button on the tab bar and the screen will show the names of the children you added to the app. Touch the name of the child you would like to remove and hold their name, sliding your finger from the right-hand side towards the left of your screen. You will be presented with a red Remove button that you can click on in order to remove your child from the account. Once you have removed a child from your Sneez account, their record cannot be retrieved, so make sure you want to do this!

A: To change or add information about your child, click the My Children button on the tab bar and click on the pencil to the far right of the child’s name. You will be presented with a screen labeled Child Details showing a range of options. You may edit your child's name, change your child's grade level, add extracurricular activities, or change your child's school.

When you are finished making changes, press the purple Save button found at the bottom of the screen.

A: To change information about your child's grade level, click the My Children button on the tab bar and click on the pencil to the far right of the child’s name. You will be presented with a screen labeled Child Details. Locate the grade previously entered for your child and then press the purple down arrow to open a drop-down menu. If your child has also moved on to a new school, you can change that information on the same screen.

When you are finished making changes, be sure to press the purple Save button found at the bottom of the screen.

A: To change information about your child's school, click the My Children button on the tab bar and click on the pencil to the far right of the child’s name. You will be presented with a screen labeled Child Details. Locate the school previously entered for your child and press the purple down arrow to open a drop-down menu. Begin typing until you see the name of your child’s new school, and select it.

When you are finished making changes, press the purple Save button found at the bottom of the screen.

A: To change or add information about your child's extracurricular activities, click the My Children button on the tab bar and click on the pencil to the far right of the child’s name. You will be presented with a screen labeled Child Details where you can edit your child's current extracurricular activities and add or remove activity locations.

  • To remove an extracurricular activity: Find the activity and press the circle with a dash inside, found to the right of the activity. You may remove as many extracurriculars as you would like.
  • To add an extracurricular activity: Press the field labeled Location of Extracurricular Activities and type new activity’s name into the search tab. Select the activity name with the correct location. You may add as many extracurriculars as you would like.

When you are finished making changes, press the purple Save button found at the bottom of the screen.

A: When your child graduates from high school, they will be marked “graduated” in the My Children list and you will no longer receive alerts or be able to enter illnesses or symptoms for them. But you will still have access to their illness history, which is available by clicking on the More button.

Don’t see your question? The Sneez team wants you to have answers! Contact us at: contact@sneezapp.com.